Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Raleigh come from postal codes 27610, 27604, 27697, 27601, 27612, 27609, 27603 and 27606.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 268,239 ratings
Thank you!
Problems in the last 24 hours in Raleigh, North Carolina
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Raleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Spectrum
Spectrum is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Raleigh, Wake County, North Carolina
The most recent Spectrum outage reports came from the following cities:Raleigh, Cary, Garner, Apex, Clayton, Holly Springs, Knightdale, Morrisville and Rolesville.
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| City | Problem Type | Report Time |
|---|---|---|
 Raleigh | Wi-fi | |
| Cary | Internet | |
| Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Wi-fi | |
| Raleigh | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Raleigh, North Carolina
Latest outage, problems and issue reports in Raleigh and nearby locations:
- Vinicius Lozano (@vihlozano) reported fromRaleigh, North Carolina
Waking up and realize that you don’t have internet connection it’s A bummer!!! Thanks @GetSpectrum for making my quarantine Saturday morning the worst ever 👍🏿
- Rick (@rheinzer2) reported fromGarner, North Carolina
@Ask_Spectrum you guys promised repair by 0130 in Raleigh, NC failure as usual with service guarantees...
- nancynance 💋 (@Blessed4_eva) reported fromRaleigh, North Carolina
I am very disappointed in the customer service that my husband and I have received with @GetSpectrum during a time like this the customer service reps should be kinder. We are all going through something.
- Blogs by Aria (@Aria82) reported fromRaleigh, North Carolina
In the two years living here I’ve never had as many issues with @GetSpectrum as I have in the last few weeks. How am I supposed to be able to work from home reliably and my kids do their schoolwork when the one thing we need to do that keeps having outages during the day.
- Stay at home (@peter_aaron) reported fromRaleigh, North Carolina
@Ask_Spectrum my service has been out for at least a couple of hours here in Raleigh NC. We are having intermittent outages it seems daily now.
- John Neel (@jbneel) reported fromCary, North Carolina
In my @GetSpectrum bill this week I was advised that my discount period is ending and my bill will be increasing next month. Seems like #BadTiming, especially since I've been a faithful TWC/Spectrum customer for at least 25 years...
- brandon (@bpgetssbuckets) reported fromRolesville, North Carolina
@Ask_Spectrum every week wifi down. worst wifi provider ever
- Eva Lee, JD, LLM #BlueWaveMaker (@EvaLee4NC) reported fromRaleigh, North Carolina
@Ask_Spectrum Commercials start, play for one or two seconds and get replaced. Public service announcements too. Next time Zi’ll screenshot it.
- Scott Lunn 🖤 (@scottlunn) reported fromHolly Springs, North Carolina
Well it took longer than I expected, but @Ask_Spectrum is down it seems. Good thing I have a book to read, though it won’t take me long to finish.
- brandon (@bpgetssbuckets) reported fromRolesville, North Carolina
@GetSpectrum why is my internet down once every week fix your sh*t
- Timothy Armes (@Timothyj78) reported fromRaleigh, North Carolina
@Ask_Spectrum Any chance I can get an update on when my internet will be working again? Has been down all day
- brandon (@bpgetssbuckets) reported fromRolesville, North Carolina
bro @GetSpectrum your internet is so ass down every week
- Rob Farris (@robfarrisjr) reported fromCary, North Carolina
@Ask_Spectrum Still waiting for service in Cary! 😡
- Marshall (@mtdeltas) reported fromMorrisville, North Carolina
.@GetSpectrum is the worst company in America forever
- Lacora W (@Mz_Cora84) reported fromRaleigh, North Carolina
Morning starting off frustrating. My kids don't internet due to the storm yesterday and can't do their online work from @wcpss and @GetSpectrum hasn't sent any techs to the area to fix this. 😥😥
- Scott Lunn 🖤 (@scottlunn) reported fromHolly Springs, North Carolina
Sweet, was overdue for a @Ask_Spectrum internet outage! Good thing all my devices and lights are controlled through smart outlets and are now stuck on as I go to bed. And my entertainment options are all dependent too. My brain will never let me sleep without distraction!
- DSingh (@DharmSingh007) reported fromMorrisville, North Carolina
@Ask_Spectrum internet outage in RTP area in NC!
- Rob Farris (@robfarrisjr) reported fromCary, North Carolina
@Ask_Spectrum It’s been over 24 hours since service has been lost. Other parts of the Cary area have been repaired and restored!😡.
- Stay at home (@peter_aaron) reported fromRaleigh, North Carolina
@Ask_Spectrum just so you are aware: service is still intermittent here in 27607. It’s up & slow or it’s down completely
- Club Retreats (@club_retreats) reported fromRolesville, North Carolina
@Ask_Spectrum cable and internet have been down since 6pm yesterday. What is wrong with the system? This has happened a lot lately. I live in Rolesville
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Scott Holmes (@scottwriter24) reported
@GetSpectrum Your procedures are bloody useless. 3 hours on the phone with now 14 different (yet pleasant) CS reps—who can’t get on the same page and COULDN’T FIX THE ISSUE! Just need to restart service that shouldn’t have been cancelled in the 1st place! Pathetic. Shame on you.
- Jesse (@jotero33181) reported
@Ask_Spectrum ive been out of internet all day since mostly all of van nuys was in a power outage. There is still no internet what is happening!!
- emily (@emandfriends_) reported
hey @GetSpectrum get your crap together. we have been experiencing SEVERAL outages in the last 10 days. it’s getting real old for the amount my family pays.
- Nic ひ✘ (@TheNicSwanson) reported
When I called to cancel service with @GetSpectrum , their phone staff actually said that my next apartment already having internet was unfortunate. Unfortunate for your pockets maybe? Pretty sure in the normal world, that’s quite convenient. Also, can you stop spamming my mail??
- LaLa Rashaw (@LaLa_Rashaw) reported
@Ask_Spectrum My internet has had an “outage” since 9pm!
- ⁴sophierektz (@sophierektz) reported
@KKAZv_ @GetSpectrum nah still **** em
- **** Campo (@Daggo) reported
@Ask_Spectrum is there a problem with your app again? Since last night I can’t watch anything
- Asim Mughal (@mughalism) reported
@Ask_Spectrum tf wrong with the internet service from last few weeks. The service here is almost as bad as ****. Not sure what you guys are up to here in Valley Park MO.
- Suzanne O'Donnell (@MyLAOrganizer) reported
@Ask_Spectrum I Already gave you five days, eight hours, and 16 phone calls to try to fix it why in the world would I ever call you or reach out to you again! I just want the rest of the world to know how bad your service really is! I can’t even get service I can’t even give you my money!
- G/b (@DadPlsNo) reported
. @Ask_Spectrum is there outage in dfw? the outage reporting is saying there's no valid service here and that's never been an issue with this before.
